A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Key Responsibilities:
- Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.
- Provide outstanding customer service to ensure patients feel welcomed and valued.
- Maintain a positive attitude and effectively use communication devices.
- Foster a team-oriented environment by demonstrating self-direction and motivation.
- Independently solve problems or know when to seek guidance.
- Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.
- Review After Visit Summary instructions with patients as needed and print additional labels.
- Prepare charts for the morning and assist with other opening and closing procedures.
- Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.
Qualifications:
- High School Diploma or GED.
- At least one year of experience in a medical office setting.
- Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.
- Bilingual in Spanish is preferred.